Compare pricing, deployment, product fit, integrations, and capabilities side by side.
Marketers and product teams needing detailed user behavior insights
Important considerations: Replay quotas and retention vary by plan. Recording downloads start on Startup; targeting, API access, and form analytics start on Growth; phone support and custom services start on Accelerate.
Existing Smartlook customers planning a move to another web or mobile behavior analytics platform
Important considerations: Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027.
| Attribute | Inspectlet | Smartlook |
|---|---|---|
| Overview | A behavior analytics platform with session replay, heatmaps, A/B testing, error logging, surveys, AI session analysis, funnels, targeting, and form analytics. | A web and mobile behavior analytics product with session recordings, heatmaps, funnels, events, and crash reports. Smartlook reached end of sale on May 31, 2026 and is no longer available to new customers. |
| Pricing | Free plan; Micro is $39/month, Startup $79/month, Growth $149/month, and listed Enterprise tiers start at $499/month | No new subscriptions since May 31, 2026. Renewals and expansions end August 31, 2026. |
| Deployment | Vendor-hosted cloud | Vendor-hosted cloud |
| Best for | Marketers and product teams needing detailed user behavior insights | Existing Smartlook customers planning a move to another web or mobile behavior analytics platform |
| Operator | Inspectlet, Inc. Independent private company | Smartlook, s.r.o. Subsidiary of Cisco Systems, Inc. |
| Company base | Santa Clara, United States · United States | Brno, Czechia · European Union |
| Organization scale | No comparable official organization-size figure was publicly disclosed. | No comparable official organization-size figure was publicly disclosed. |
| Recent direction | AI-assisted analysis Recent official evidence shows a focus on AI-assisted analysis. | platform integration Recent official evidence shows a focus on platform integration. |
| Key features |
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| Important considerations | Replay quotas and retention vary by plan. Recording downloads start on Startup; targeting, API access, and form analytics start on Growth; phone support and custom services start on Accelerate. | Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027. |
| Integrations | Shopify, WordPress | Shopify, WordPress |
| Fact check | We checked this information against official vendor sources on 2026-08-14. | We checked this information against official vendor sources on 2026-08-27. |
This matrix shows capabilities recorded in our catalog. Not listed means we have not confirmed the capability here. Check the linked vendor sources for plan, deployment, and usage limits.
| Attribute | Inspectlet | Smartlook |
|---|---|---|
| A/B testing | Listed | Not listed |
| AI insights | Listed | Not listed |
| App analytics | Not listed | Listed |
| Behavior analytics | Listed | Listed |
| Cross-device tracking | Not listed | Listed |
| Custom reports | Listed | Not listed |
| Data export | Listed | Listed |
| Error tracking | Listed | Listed |
| Event tracking | Listed | Listed |
| Free plan | Listed | Not listed |
| Funnels | Listed | Listed |
| Goals | Listed | Not listed |
| Heatmaps | Listed | Listed |
| Integrations | Listed | Listed |
| Retention analytics | Not listed | Listed |
| Session recordings | Listed | Listed |
| Surveys | Listed | Not listed |
| User feedback | Listed | Not listed |
| User segments | Listed | Listed |