| Overview |
A real-time behavior analytics suite offering session recordings, dynamic heatmaps, conversion funnels, live chat, and surveys—all features included in every plan. | A web and mobile behavior analytics product with session recordings, heatmaps, funnels, events, and crash reports. Smartlook reached end of sale on May 31, 2026 and is no longer available to new customers. |
| Pricing |
7-day free trial; Build costs $39/month or $32/month billed yearly; Grow, Expand, Scale, and custom Enterprise tiers raise session limits | No new subscriptions since May 31, 2026. Renewals and expansions end August 31, 2026. |
| Deployment |
Vendor-hosted cloud | Vendor-hosted cloud |
| Best for |
SMBs and e-commerce teams needing qualitative and real-time visitor insights | Existing Smartlook customers planning a move to another web or mobile behavior analytics platform |
| Operator |
Lucky Orange, LLC
Independent private company | Smartlook, s.r.o.
Subsidiary of Cisco Systems, Inc. |
| Company base |
Overland Park, United States · United States | Brno, Czechia · European Union |
| Organization scale |
No comparable official organization-size figure was publicly disclosed. | No comparable official organization-size figure was publicly disclosed. |
| Recent direction |
AI-assisted analysis
Recent official evidence shows a focus on AI-assisted analysis. | platform integration
Recent official evidence shows a focus on platform integration. |
| Key features |
- Session replay
- Dynamic heatmaps
- Conversion funnels
- Page and form analytics
- Live chat
- Surveys and announcements
- Live visitor view
- Custom segmentation
- Discovery AI add-on
|
- Web and mobile session replay
- Heatmaps
- Funnels
- Event analytics
- Crash reports
- User identification
- Mobile app analytics
|
| Important considerations |
There is no permanent free plan; pricing scales with monthly sessions, while longer storage and Discovery AI can cost extra. | Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027. |
| Integrations |
Shopify, WordPress, HubSpot, Zapier, BigCommerce | Shopify, WordPress |
| Fact check |
We checked this information against official vendor sources on 2026-08-08. |
We checked this information against official vendor sources on 2026-08-27. |