| Overview |
A self-hosted analytics project built around explicit visitor consent and end-to-end encrypted usage data. Visitors can inspect and delete their own data; operators get aggregate traffic reports. | A web and mobile behavior analytics product with session recordings, heatmaps, funnels, events, and crash reports. Smartlook reached end of sale on May 31, 2026 and is no longer available to new customers. |
| Pricing |
Free Apache-2.0-licensed software; hosting and operational work are separate costs. | No new subscriptions since May 31, 2026. Renewals and expansions end August 31, 2026. |
| Deployment |
Self-hosted | Vendor-hosted cloud |
| Best for |
Teams that value visitor access to their own analytics data and accept measuring only people who opt in. | Existing Smartlook customers planning a move to another web or mobile behavior analytics platform |
| Operator |
Offen project Independent project | Smartlook, s.r.o. Subsidiary of Cisco Systems, Inc. |
| Company base |
Berlin, Germany · European Union | Brno, Czechia · European Union |
| Organization scale |
No comparable official organization-size figure was publicly disclosed. | No comparable official organization-size figure was publicly disclosed. |
| Recent direction |
operational reliability Recent official evidence shows a focus on operational reliability. | platform integration Recent official evidence shows a focus on platform integration. |
| Key features |
- Explicit opt-in before collection
- Visitor data access and deletion
- End-to-end encrypted usage data
- Traffic, referrer and campaign reporting
- Self-hosted binary or Docker deployment
|
- Web and mobile session replay
- Heatmaps
- Funnels
- Event analytics
- Crash reports
- User identification
- Mobile app analytics
|
| Important considerations |
Uses first-party cookies after opt-in; it is not cookieless. Data expires after six months. Public releases last recorded here are from May 2024; assess maintenance and security before adoption. | Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027. |
| Integrations |
JavaScript, Docker | Shopify, WordPress |
| Fact check |
We checked this information against official vendor sources on 2026-09-30. |
We checked this information against official vendor sources on 2026-08-27. |