| Overview |
A web and mobile behavior analytics product with session recordings, heatmaps, funnels, events, and crash reports. Smartlook reached end of sale on May 31, 2026 and is no longer available to new customers. | A privacy-focused website intelligence suite with cookieless analytics, session recordings, heatmaps, funnels, polls, surveys, company reveal, and AI-assisted reporting. |
| Pricing |
No new subscriptions since May 31, 2026. Renewals and expansions end August 31, 2026. | 30-day unlimited trial, then Free Forever; Starter starts at $2.99/month or $2.39/month billed yearly, with higher self-serve and custom tiers |
| Deployment |
Vendor-hosted cloud | Vendor-hosted cloud |
| Best for |
Existing Smartlook customers planning a move to another web or mobile behavior analytics platform | Businesses that prioritize data privacy and need advanced analytics tools |
| Operator |
Smartlook, s.r.o.
Subsidiary of Cisco Systems, Inc. | Visitor Analytics GmbH
Independent private company |
| Company base |
Brno, Czechia · European Union | Berg, Germany · European Union |
| Organization scale |
No comparable official organization-size figure was publicly disclosed. | No comparable official organization-size figure was publicly disclosed. |
| Recent direction |
platform integration
Recent official evidence shows a focus on platform integration. | AI-assisted analysis
Recent official evidence shows a focus on AI-assisted analysis. |
| Key features |
- Web and mobile session replay
- Heatmaps
- Funnels
- Event analytics
- Crash reports
- User identification
- Mobile app analytics
|
- Cookieless tracking
- Session recordings
- Heatmaps
- Conversion funnels
- Polls
- Surveys
- Real-time analytics
- Data export
- GDPR compliant
- CCPA compliant
|
| Important considerations |
Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027. | Free and low-cost tiers have small pageview, event, replay, heatmap, funnel, poll, and survey allowances. |
| Integrations |
Shopify, WordPress | WordPress, Wix, TYPO3 |
| Fact check |
We checked this information against official vendor sources on 2026-08-27. |
We checked this information against official vendor sources on 2026-08-08. |