| Overview |
A web and mobile behavior analytics product with session recordings, heatmaps, funnels, events, and crash reports. Smartlook reached end of sale on May 31, 2026 and is no longer available to new customers. | A hosted real-time web analytics service with customizable multi-site dashboards, custom events, goals, funnels, user journeys, scheduled exports and read-only REST and live-streaming APIs. |
| Pricing |
No new subscriptions since May 31, 2026. Renewals and expansions end August 31, 2026. | Free plan with 2 websites, 3 dashboards, 50,000 monthly page views or events and 1 month of visible history. Explorer starts at $9/month for 100,000 page views, 3 years of history and team access; yearly billing saves 17%. Enterprise pricing is custom. |
| Deployment |
Vendor-hosted cloud | Vendor-hosted cloud |
| Best for |
Existing Smartlook customers planning a move to another web or mobile behavior analytics platform | Publishers, site owners and agencies that want live traffic dashboards across several websites. |
| Operator |
Smartlook, s.r.o. Subsidiary of Cisco Systems, Inc. | SwissOps Ltd. Independent private company |
| Company base |
Brno, Czechia · European Union | Renens, Switzerland · Other region |
| Organization scale |
No comparable official organization-size figure was publicly disclosed. | No comparable official organization-size figure was publicly disclosed. |
| Recent direction |
platform integration Recent official evidence shows a focus on platform integration. | platform integration Recent official evidence shows a focus on platform integration. |
| Key features |
- Web and mobile session replay
- Heatmaps
- Funnels
- Event analytics
- Crash reports
- User identification
- Mobile app analytics
|
- Live visitor dashboards and multi-site widgets
- Custom events, goals and funnels
- User journeys and UTM campaign reports
- File, S3 and SFTP exports with schedules
- REST and live APIs, SDKs and MCP server
- Optional cookieless tracking mode
|
| Important considerations |
Paid support ends August 31, 2027. Export required data before your paid plan expires: historical data does not migrate to Splunk automatically. The platform and remaining data are scheduled for removal on September 30, 2027. | Vendor cloud only, processed on EU infrastructure. Default tracking sets third-party collector cookies (2-year visitor ID, 30-minute session); the optional cookieless mode loses returning-visitor and cross-page session tracking. Page views and custom events share one quota, and recording stops at the plan limit. The API is read-only; session recordings and click heatmaps are not part of the documented feature set. |
| Integrations |
Shopify, WordPress | WordPress, Google Tag Manager, Shopify, Wix, Squarespace, Webflow, Next.js, MCP |
| Fact check |
We checked this information against official vendor sources on 2026-08-27. |
We checked this information against official vendor sources on 2026-10-10. |